Page 5 - Retail Guide
P. 5

Installation and delivery
Delivery is included free-of-charge for UK mainland excluding the following areas which may be chargeable price-on-application: North Humberside, Durham, Cumbria, Wales, Devon and Cornwall, Norfolk and Suffolk, Lincolnshire, North Yorkshire, East Ridings of Yorkshire, Scottish Highlands. Delivery is tail gate only; additional unloading arrangements can be accommodated if booked in advance and are chargeable, price-on-application. Direct delivery to your end user is available and chargeable at minimum £35.00 net for UK mainland only excluding the following areas: North Humberside, Durham, Cumbria, Wales, Devon and Cornwall, Norfolk and Suffolk, Lincolnshire, North Yorkshire, East Ridings of Yorkshire, Scottish Highlands.
Deliveries are made during 8:00am – 6:00pm Monday to Friday. Deliveries outside these parameters or specific timed deliveries can be accommodated if booked in advance and are chargeable price-on-application. We acknowledge orders with a week ending delivery date. While we deliver on a regular schedule we cannot guarantee what day you will receive your goods. If your goods are ready and a suitable carrier delivery is available and chargeable price-on-application.
Installation is not included. Installations are available and chargeable price-on-application dependent on complexity, product, location and site conditions. To allow us to quote for installations we need the following information: product details, site address, floor of install, lift details, site details, access arrangements, parking conditions, hours of work.
Lead time
Lead times are flexible and differ for each product, please contact us for details. Anything that is considered a special is subject to extended lead times which can be quoted at the point of order.
With all our products manufactured to the highest quality standards we are confident that you will enjoy many years of excellence. However, occasionally even the best products can sometimes go wrong. That is why here at Era Screens we offer all our customers a 5 year guarantee against defects in our products from the date of purchase providing that:
1. The product has only been subjected to normal “wear and tear”.
2. The product has not been subjected to misuse or abuse.
If your product fails within its guarantee period we will arrange for one of our representatives to either visit your office to resolve the error, by repairing or replacing any defective item, free-of-charge or arrange the pick up and re-delivery of the defective item.
The Programme for the Endorsement of Forest Certification (PEFC) is an international non-profit, non-governmental organisation dedicated to promoting Sustainable Forest Management (SFM) through independent third-party certification. PEFC UK was established in 2000 and is a member of PEFC International. PEFC International is an umbrella organisation that endorses national forest certification systems developed through multi-stakeholder processes and tailored to local priorities and conditions. PEFC works throughout the entire forest supply chain to promote good practice in the forest and to ensure that timber and non-timber forest products are produced with respect for the highest ecological, social and ethical standards.
Recycled and recyclable content
Through our Corporate Social Responsibility (CSR) we aim to recycle all waste materials created from our manufacturing process. We also aim to source recycled raw materials where possible without detracting from the quality of the product. To represent this we have identified the average percentage of recycled material within each product. Components within our finished products can be recycled at the end of their life so we have also shown the average percentage of recyclable material within each product.
For screens, all panels are individually single polythene bag wrapped. Small or desk mounted panels are wrapped in pairs. View Screens are wrapped with feet attached. Various other forms of packaging including; cardboard edging, Nomafoam edge protection, bubblewrap, cardboard facing, palletisation and crating are all available price-on-application.
Cleaning and maintenance
Due to the high quality finish, our products offer low maintenance upkeep and therefore should not require regular cleaning. However, if required the methods below can be used.
For general cleaning of dust or loose dirt within the framework or fabric panelling; a normal vacuum cleaner, a dry or a damp cloth can be used to gently remove marks. Please note, do not use any abrasive cleaning products as this may cause damage to the screens. If a cleaning agent is required we recommend testing it on a non-visible part of the screen prior to use.
For general cleaning of fabric, if there are any spillages immediately soak up the fresh stain using a soft cloth or towel to avoid staining the material. If a dried stain has occurred gently clean with a damp white cloth followed by an upholstery cleaner (always test the product prior to use). For tough stains such as Biro or nail varnish, clean with surgical spirit or nail varnish remover then wash using washing up liquid (or equivalent) diluted in lukewarm water. Take care when using surgical spirit or equivalent as they can dissolve some materials.
For specific cleaning:
• ForPerspexscreenswipeanyloosedirtoffthesurfacetopreventscratchingthengentlycleanwithadamplintfreecloth.
• Polyreydecorativelaminatescanbeeasilymaintainedwithwaterandmilddetergenttakingcarenottoallowexcessivemoisturetoseepbetweenjoins. • Allourfabricsuppliersofferspecialisedcareguidesformaintainingtheirproductswhichcanbeobtainedthroughthem.

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